HOW DO I RETURN AN ITEM?
If you are not completely satisfied with your purchase of "in-stock" merchandise, you may return it to us in new condition and in its original packaging for a product refund. Before sending a return, please contact customer service for return information. Buyer is responsible for return freight charges when products are not defective.
All regularly stocked items may be returned to us if the item has not been used and can be put back in the original packaging. We cannot accept returns for any used merchandise.
Refunds will be issued to the original form of payment. Return shipping charges are the customer's responsiblity and will be deducted from the refund unless the return is the result of an error by DirectFloral.com.
Special orders, closeouts and custom items cannot be returned.
DAMAGED GOODS POLICY:
Unfortunately, products are sometimes damaged in shipping.
We ask that you notify us of any damage by phone at 800-773-2554 or email at firstname.lastname@example.org within 7 days. Do not discard the damaged item or its packaging, and we will be happy to issue you a refund.